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Application Maintenance & Support

Today’s business world complexities warrants a robust and a agile IT system which can be easily aligned to the changing business needs. Reducing complexity of varied IT systems and related climbing cost of maintenance find place in top KRAs of CIOs. Our Application Management Team helps business overcome these challenges by improving application performance and achieving better business results. We provide a flexible structure that enables to fine tune application management services (AMS) to your IT and business objectives. We offer a full range of industry-leading services, including Digital, Enterprise Resource Planning, Information Management, and Systems/ Process Integration.

Our SAP Application Management services are offered for Support, Continuous Improvement of SAP solution-based Landscapes and to optimize all business Critical Applications. We work towards strengthen your competitive position by reducing Cost Of Ownership while improving Business Performance.

With vast experience in Enterprise Solutions coupled with its excellent domain knowledge specific to various industry verticals, we are well-positioned to provide the following services to our global clientele in the Enterprise Applications Space

We support round-the-clock operations with consultative, technical expertise and infrastructure support. Our efficient on-shore and off-shore delivery of application services enable cost-efficient and flexible operations ensuring uninterrupted business operations and ongoing productivity improvement in your organization. Our SAP AMS services provide you the freedom from focusing on aspects such as regulatory compliance, global standardization, recruiting, training and retaining resources, etc. You can now focus on streamlining business processes, reducing total cost of ownership and on mission-critical objectives, which matter the most to your organization.

We provide SLA based services with flexible Pricing options to meet you specific needs. We help reduce cost of Operation and Maintenance by bringing efficiencies in the Reported Number of Tickets along with improvement in Turn around Time (TAT)

We leverage this centralized capability, transparency, & flexibility for providing services ranging from infrastructure through middleware to the business application layer. Our Project Management professionals & SAP-certified technical and business consultants normally possess an above-average industry experience which is our major asset. Our own SAP Resources pool are offering industry-specific trainings for driving value through technology for your industry. Through our maintenance services our customers benefit from timely deployments of urgent changes and improvements in the quality of existing SAP Business processes, which can be offered as a mix between onsite and offshore.

Service Delivery Model

Based on our carefully developed & comprehensive service delivery tool we provide our services to the customers in all 3 formats-

Defined Support Level Agreement (SLA) drives both the stages and sets the rules of engagement over an agreed span of support contract. SLA for the incidents/tickets created for support operations is defined and mapped in the SAP Solution Manager’s Incident Management. A real-time reporting on the Performance management is readily available for the customers as well as for the our Project Management.

In short we bring following benefits on the table:

To understand our value proposition and differentiators, please drop in a business query under Contact Us


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